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Q-go User Conference 2009 successful!

Amsterdam, 3/12/2009. Q-go hosted its 3rd International User Conference. With presentations by KLM Air France and Forrester Research and workshops hosted by Deutsche Post and ABN AMRO, it was a very interesting day.

Q-go hosted its 3rd International User Conference in the Apollo Hotel in Amsterdam. A large audience of customers from the Netherlands, Germany and Spain listened to updates on the Q-go organization, products and research activities. Next, Jonatufn Browne, Senior Analyst at Forrester Research, had a very interesting presentation on Customer Experience in the digital world. In the afternoon, several Q-go customers (KLM, ABN Amro and Deutsche Post) shared their experiences and organized workshops on several aspects of their implementations. The day ended with a drink in the bar of the hotel, where all participants shared ideas and experiences.

Abstracts of presentations:

* Q-go Technology update by Jeroen van der Heijden, CTO Q-go

* Q-go Research update by Leonoor van der Beek, Manager Research Q-go

* Customer Experience Matters Today by Jonathan Browne, Senior Analyst Forrester Research

* Workshop Q-go implementation at ABN Amro Bank by Evert Stobbe, Business Analyst Content & Design, ABN Amro

* Workshop Q-go implementation at KLM - Air France by Roy Scheerder, Vice President E-Business, KLM

* Workshop Q-go implementation at Deutsche Post by Emmanuel Haufe, Senior Expert Internet Strategy, Deutsche Post